Resch Center FAQs

What is the bag policy?

We recommend you do not bring a purse to speed up the security check-in. For concerts, comedy shows, or events like WWE, only a small purse no larger than 8.5 X 11 is allowed - the size of a standard piece of paper. 

What are the box office hours?

Ticket Star is the official ticketing company of the Resch Center. Its box office is located in the lobby of the Resch Center. 

  •  Monday – Friday: 10 a.m. – 2 p.m.
  • Weekends: Open at 10 a.m. if there is an event in the Resch Center that day.


What is our weapons policy?

All weapons and firearms are not allowed in the Resch Center.

How do I download mobile tickets?

When you purchase a mobile ticket, you will be emailed a link that will be a barcode of your tickets and you will use your phone. 

For easier entry, we highly recommend downloading your mobile tickets to your phone before arriving to the event.  If you have an iPhone, you can store your tickets in your Apple Wallet. If you’re an Android user, you can save your tickets to your phone through Google Pay (formerly known as Android Pay) or Samsung Pay.

If you need to send the tickets you received via email to friends, just forward your email to them with instructions as to which ticket to download. Do not print your mobile tickets at home, they will not scan at the entrance. If you want printed tickets you can ask the box office to print them when you arrive. Any questions or concerns, call Ticket Star at 800.895.0071 from 10 a.m. - 2 p.m. M-F.

Do we offer refunds, exchanges or adjustments?

Ticket Star, the official ticketing company of the Resch Center, cannot offer refunds for any ticket purchases unless the event has been canceled by the tour. All purchases are final.

Note that ticket prices and fees are subject to change at any time and there are no adjustments or exchanges for previously purchased tickets.

Where do I park?

Parking is located at the Lambeau Field lot or the Blue lot across from the Resch Center.
We accept credit card payments or cash for parking.
The parking lot can be accessed from Lombardi Avenue or Oneida Street. ADA parking is available on a first-come, first-served basis in the Blue lot and subject to parking fees as they apply to everyone. If the ADA parking is filled, a person with a disability may be dropped off in front of the Resch Center and the driver can park at Lambeau Field.  

View parking Information

Do we have special needs services?

If you have special needs or require ADA services please visit the ADA Services page.If you and your companion require special needs or ADA accessible seating, please call or visit the Ticket Star Box Office located in the Resch Center at 800.895.0071.

ADA seating is also available online at

Do we offer listening devices?

Listening devices are available for use during events where the Resch Center’s internal sound system is utilized. If you require a listening device, please call the Ticket Star Box office located in the Resch Center at 800.895.0071 at least 2 weeks prior to event day. Your device will be available at the box office when you arrive.

Do we accommodate customers of size?

In order to accommodate all customers and ensure everyone has access to safe and comfortable seating our building offers chairs at the Resch Center that range from 15-19 inches dependent upon the type of seat selected. 

If a customer has any concerns regarding the seating options offered for a specific event we would direct you to contact the Ticket Office Box Office located in the Resch Center at 800-895-0071 for assistance and guidance.

What is our camera policy?

The camera policy varies by event and is determined by the show or event. Since cameras are not allowed for all events, please call the Ticket Star Box Office located in the Resch Center at 800.895.0071 in advance for more information. If cameras are allowed the only cameras allowed are small point and shoot digital cameras that can fit in your pocket. Long lens, professional type cameras are NOT allowed.

What items are prohibited?

  • Weapons of any kind
  • Anything that could be used as a weapon
  • Coolers
  • Bags measuring larger than 8.5 x 11 inches
  • Suitcases
  • Backpacks
  • Laser pointers
  • Selfie Sticks
  • Audio/Video recording equipment
  • Professional type cameras without proper authorization
  • Food and beverage carry-ins or beverage containers
  • Laptop computers/tablets/Ipads
  • Umbrellas
  • Balloons
  • Spray String
  • Inflatables
  • Strollers
  • Smoking/vaping inside (smoking and vaping are allowed in designated areas outside)
  • Animals or pets of any kind unless they are a service animal or a service animal in training that qualifies as such under ADA guidelines

We recommend you do not bring a purse to speed up the security check-in. For concerts or comedy shows, only a small hand-held or clutch purse is allowed or items must be brough in a clear plastic container no larger than 12 x 12 x 6 inches. 

Is there a coat check?

No, the Resch Center does not have a coat check or any area where coats can be stored.

Do you offer valet service?

No, the Resch Center does not offer valet service. Parking is in the Lambeau Field parking lot. Guests who would rather not walk quite as far can be dropped off in front of the Resch Center.

Can I bring an umbrella?

Umbrellas are not allowed inside the Resch Center. 

Does the Resch center offer gift cards?

Gift cards can be purchased online, by phone 800.895.0071 or at the Ticket Star Box Office located in the Resch Center. These gift cards are good for tickets that Ticket Star sells but also for Resch Center concession and team store purchases. To puchase online or for more information see Gift Card

Do we have a lost child procedure?

Our staff has a detailed communication plan in case of a lost child. The child will remain with event staff until parents are located. If you are looking for a lost child or need assistance of any kind, please contact any of our Resch Center event staff members in red shirts.

Is there a re-entry policy?

Some Resch Center events have a no re-entry policy. Once you leave the building during those events, you will not be permitted to return. Please be sure to ask one of the service staff members before leaving the building if you will be able to return.

Is there an area for nursing mothers?

Yes, the designated spaces for nursing mothers are the family restrooms in the Resch Center. There is one on the concourse near sections 211-212 and one near sections 219-220. The family restrooms have a door that can be locked.

Please check with a guest services representative upon your arrival if you have any questions.

Are service animals allowed?

Yes, service animals as defined by the American Disabilities Act are welcome inside the building and must remain on a leash or in a harness at all times. If you intend to bring a service animal it would be helpful to notify your ticket representive at the time of purchase so an aisle seat may be reserved for you. It must remain at your side at all times. 

Is there Wifi in the Resch Center?

Yes! There is public WiFi or wireless internet access available in the Resch Center.