Resch Expo FAQs

Where do I park?

Parking is located across the street (Oneida Street) in the Lambeau Field parking lot. Cash only. The parking lot can be accessed from Lombardi Avenue or Oneida Street.

ADA/Disablility parking is available on a first-come, first-served basis and is subject to parking fees as they apply to everyone. 

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Is there an elevator?

There is an elevator in the center of the lobby. 

Is there an area for nursing mothers?

There are two dedicated rooms for mothers who are nursing. One is on the first floor and one on the second floor. Both are near the women's restrooms on each floor. In addition, family restrooms are also available. Please don't hesitate to ask a customer service representative to direct you to the rooms.

Are service animals allowed?

Service animals or animals in training, as defined by the American Disabilities Act, are welcome inside the building and must remain on a leash or in a harness at all times. It must remain at your side at all times. 

Is the Resch Expo smoke free?

The Resch Expo is a smoke-free building. Smoking or the use of e-cigarettes inside of the complex may result in ejection from an event and/or receiving a citation. 

What are the box office hours?

Ticket Star is the official ticketing company of the Resch Expo. The Ticket Star Box Office is located in the lobby of the adjoining building, the Resch Center. Its hours are:

  • Monday – Friday: 10 a.m. – 2 p.m.
  • Day of events: 10 a.m. until 1 hour after event begins
  • Saturday & Sunday: The box office will be staffed on Saturdays and Sundays only if the Resch Center has an event or an on-sale.

The Resch Expo Box Office will typically be open only when there is an event to walk up and buy tickets. 

Are there refunds for tickets purchased?

There are no refunds. All ticket purchases are final, unless your event gets canceled. Ticket Star would refund any tickets you purchased for the event that gets canceled in the Resch Expo.

What is the difference between print-at-home and mobile tickets?

When you purchase advance tickets through Ticket Star, the official ticketing company of the Resch Expo, you will need to choose your method of delivery. Many customers now choose either print-at-home or mobile tickets. In both cases you will be emailed a link. For print-at-home tickets you will click on the link and then print the tickets on your home computer.

For mobile tickets, the link will be a barcode of your tickets and you will use your phone. 

For easier entry, we highly recommend downloading your mobile tickets to your phone before arriving to the event.  If you have an iPhone, you can store your tickets in your Apple Wallet. If you’re an Android user, you can save your tickets to your phone through Google Pay (formerly known as Android Pay) or Samsung Pay.

If you need to send the tickets you received via email to friends, just forward your email to them with instructions as to which ticket to download. Do not print your mobile tickets at home, they will not scan at the entrance. If you want printed tickets you can ask the box office to print them when you arrive. Any questions or concerns, call Ticket Star at 800.895.0071 from 10 a.m. - 2 p.m. M-F.
 

Do you have a re-entry policy?

In most cases, guests attending an event at the Resch Expo may leave and come back if they get their hand stamped at the front entrance by a guest services representative. However, some events may have a no re-entry policy. Please be sure to check with a guest services representative before you leave if you want to come back.

Do you have wheelchairs?

The Resch Expo has a limited supply of wheelchairs that may be available for use. However, we do not reserve the wheelchairs. It is recommended anyone who needs assistance getting around for an event bring their own mode of transportation.

Are strollers allowed in the Resch Expo?

For most events, you may bring a stroller into a Resch Expo event. A possible exception would be if the event is a concert.

Note....this policy differs from the adjoining Resch Center, where strollers are not allowed.

Is there a coat check?

The Resch Expo does have a coat check on the lobby level, however it may not be staffed. If it is not staffed, customers are allowed to hang their coats in the room at their own risk.  

Is there a lost child procedure?

Our staff has a detailed communication plan in case of a lost child. The child will remain with event staff or law enforcement personnel until parents are located. If you are looking for a lost child or need assistance of any kind, please contact any of our Resch Expo staff members.

What is the weapons policy?

To the fullest extent permitted by applicable law, PMI Entertainment Group (PMI), with the exception of ON-DUTY LAW ENFORCEMENT, prohibits all employees, customers, suppliers, vendors and all other persons from carrying any weapon on any PMI operated property or while acting as an agent or employee of PMI. PMI maintains the right to make an exception to this policy for suppliers, vendors, and customers if the nature of a show or event calls for such an exception. For purposes of this policy, a “weapon” includes any implement, tool or device that is primarily designed to inflict injury or death to any person or animal. “Weapons” therefore include all firearms (loaded or unloaded), all knives in excess of three inches in length, certain chemical agents (tear gas or pepper spray), tasers and billy clubs.

Only on-duty law enforcement officers are authorized to carry a firearm on company premises. If you know of a violation of this policy, contact ther manager on duty immediately. 

Do you have valet service?

The Resch Expo does not offer valet service. Parking is directly across the street in the Lambeau Field parking lot. Guests who prefer not to walk across Oneida Street may be dropped off in front of the buidling on Armed Forces Drive.

What items are prohibited to bring?

  • Weapons of any kind
  • Anything that could be used as a weapon
  • Coolers
  • Bags measuring larger than 8.5 x 11 inches
  • Suitcases
  • Backpacks
  • Laser pointers
  • Selfie Sticks
  • Audio/Video recording equipment
  • Professional type cameras without proper authorization
  • Food and beverage carry-ins or beverage containers
  • Laptop computers/tablets/Ipads
  • Umbrellas
  • Balloons
  • Spray String
  • Inflatables
  • Animals or pets of any kind unless they are a service animal or a service animal in training that qualifies as such under ADA guidelines

Is there a lost and found?

If lost items are found they are taken to the Ticket Star Box Office in the lobby of the Resch Center. You may call Ticket Star from 10 a.m. - 2 p.m. M-F to see if an item was found.

Do you offer public tours?

We offer tours to community groups, and high school or college classes on a limited basis when possible.

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What is our customer courtesy policy?

We ask that all customers demonstrate courtesy and common sense when attending events at the Resch Expo. Improper conduct, including profane or abusive language, and throwing objects, may result in ejection from the building. 

What are the security procedures?

The Resch Expo creates a safe and secure environment for guests. Venue security personnel reserve the right to determine the method of security checks deemed necessary, including the use of metal detectors and the search of clothing and/or other items.

What is the cameral policy?

The camera policy varies by event and is determined by the event producer. Since cameras are not allowed for all events, please call the Ticket Star Box Office located in the Resch Center at 800.895.0071 in advance for more information. If cameras are allowed the only cameras allowed are small point and shoot digital cameras that can fit in your pocket. Long lens, professional type cameras are NOT allowed.

Is Wi-Fi available in the Resch Expo?

Public Wi-Fi or wireless internet access is available in the Resch Expo. There is no password required to access it.

Is the Resch Expo ADA accessible?

The Resch Expo's entrance, box office, concession areas, and restrooms are all ADA accessible and compliant.